hotpost Hot post by Annie Pagano
9 items to include in your hospitals language access pack
It’s well-known that hospitals and healthcare systems must provide interpreting and translation services to patients free of charge to stay in compliance with the federal government, not to mention it's just the right thing to do.
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Basic Breakdown: Medical Interpreter Training & Certification

Healthcare

Welcome to our “Basic Breakdown” series where we share all our insider knowledge on the types of language services and solutions possible for a variety of industries. Our goal is to help alleviate confusion between the many options offered by LSC’s to help arm you with the knowledge YOU need to make the best decisions for your organization.

You may be wondering:

  • Why should I become a certified medical interpreter?
  • Is a 40-hour medical interpreter training really necessary?

We're here to answer with a resounding YES.

Here's why:

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Annie Pagano
Annie Pagano

9 Items To Include In Your Hospitals Language Access Pack (Infographic)

Healthcare, Infographics

If you're reading this, you must be preparing to implement a language access policy at your hospital or health system.

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Annie Pagano
Annie Pagano

FAQ: Language Access Services For Hospitals and Health Systems

Healthcare

We at iTi have been serving hospital and health systems across the Northeast and the nation for over 30 years. From family practices to eye doctors to mental health hospitals to multi-state healthcare systems, we've seen, done, and heard it all!

So:

We decided to make a list of the most frequently asked questions we hear from receptionists, nurses, doctors, patient relations departments, and hospital executives.

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Annie Pagano
Annie Pagano

Sustainable & Scalable Language Access Programs For Hospitals and Health Systems

Healthcare

It’s well-known that hospitals and healthcare systems must provide interpreting and translation services to patients free of charge to stay in compliance with the federal government, not to mention it's just the right thing to do.

Picture this:

You're vacationing with your family in a foreign country. You assume many people speak English but truth is, it's a little tough to get by.

One afternoon your child falls and injures themselves - they need medical attention. Wouldn't you want to be able to effectively communicate with the doctors? How much panic would you feel not being able to communicate? 

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Annie Pagano
Annie Pagano

Importance Of Professional Medical Interpreters In A Healthcare Setting

Healthcare, Popular

This post was originally published on July 23, 2015 and has been updated for freshness and clarity.

Professional medical interpreters are a necessity for working with and overcoming linguistic barriers in patient relations. Unfortunately, since most healthcare organizations provide either services that are inadequate, or no interpreter services at all, patients who are limited English-proficient (LEP) often do not receive quality health care.

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Brandon Choquette
Brandon Choquette

A Guide To Working With A Medical Interpreter

Healthcare

With the inception of the Affordable Care Act (ACA) in 2014 and the constant pressure on healthcare providers to improve quality while decreasing costs, it is now more important than ever to provide equal care to all patients no matter their race, religion, or national origin. Language access is a hot topic in the healthcare industry, since it is has been proven that the use of professional interpreters for Limited English Proficient (LEP) individuals lowers hospital readmission rates. Lower readmission rates, along with higher quality services for LEP patients, increase HCHAPS

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Annie Pagano
Annie Pagano

Language Services Options for Healthcare Providers

Healthcare

The number of non-English speakers in the United States is continuing to rise. According to the 2011 Census, over 60 million US residents speak a language other than English at home, and have limited or no proficiency in English. Couple this fact with increased pressure from the Federal Government on healthcare providers to provide equal care to limited English speakers, and it’s obvious that language barriers are a major issue affecting hospitals across the nation.

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Annie Pagano
Annie Pagano

4 Ways to Skyrocket Patient Satisfaction

Healthcare, Popular

The cultural fabric of the United States is changing more rapidly than ever before. As the make-up of the American population continues to change, so do the methods healthcare providers use to raise the bar when it comes to patient satisfaction. If you are reading this article, you are probably aware of the importance of the Hospital Consumer Assessment of Healthcare Providers and Systems Survey, or HCAHPS, and its impact.

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Anthony Toronto
Anthony Toronto

Medical Interpreter Services Lead to Better Care

Healthcare

A research study done at two Massachusetts pediatric emergency rooms found that when Spanish-speaking families have access to a professional interpreter, critical errors like wrong medication doses decrease significantly. But mistakes are twice as likely to happen if the interpreter is a family member, bilingual hospital staff member or other non-professional.

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Annie Pagano
Annie Pagano

Requirements and Roles Of Medical Interpreters

Healthcare

Professional medical interpreters play a vital role in providing high-quality care to Limited-English Proficient (LEP) patients, yet many healthcare providers are unaware of what an interpreters' actual role is. Or the code of ethics they must follow. How can you expect to employ a successful language access program if your team doesn't know how to work with the interpreters tasked to facilitate communication?

Throughout this article, we will shine the light on various organizations that work to constantly raise the bar for professional interpreters, the code of ethics and standards of practice they are held to, what they can and cannot do while on the job, and more.

If you work in the healthcare industry and expect to work with an interpreter at sometime, keep reading to learn about how to be the most effective so you can provide the best level of care.

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Annie Pagano
Annie Pagano