hotpost Hot post by Annie Pagano
Go Global, Increase Profits: How To Create A Thriving Export Business
Exporting offers businesses the opportunity to build upon domestic success. Simply put, it is one of the best ways to grow your business. With the volume of trade growing and barriers to trade falling, competition in a company’s domestic market is intensifying particularly from foreign competitors.
Get the best tips, tricks, and actionable advice on how to work smarter delivered straight to your inbox. Follow us on Twitter.

blog categories
featured blog posts

FAQ: Language Access Services For Hospitals and Health Systems

Healthcare

We at iTi have been serving hospital and health systems across the Northeast and the nation for over 30 years. From family practices to eye doctors to mental health hospitals to multi-state healthcare systems, we've seen, done, and heard it all!

So:

We decided to make a list of the most frequently asked questions we hear from receptionists, nurses, doctors, patient relations departments, and hospital executives.

Read More

Annie Pagano
Annie Pagano

Sustainable & Scalable Language Access Programs For Hospitals and Health Systems

Healthcare

It’s well-known that hospitals and healthcare systems must provide interpreting and translation services to patients free of charge to stay in compliance with the federal government, not to mention it's just the right thing to do.

Picture this:

You're vacationing with your family in a foreign country. You assume many people speak English but truth is, it's a little tough to get by.

One afternoon your child falls and injures themselves - they need medical attention. Wouldn't you want to be able to effectively communicate with the doctors? How much panic would you feel not being able to communicate? 

Read More

Annie Pagano
Annie Pagano

Importance Of Professional Medical Interpreters In A Healthcare Setting

Healthcare, Popular

This post was originally published on July 23, 2015 and has been updated for freshness and clarity.

Professional medical interpreters are a necessity for working with and overcoming linguistic barriers in patient relations. Unfortunately, since most healthcare organizations provide either services that are inadequate, or no interpreter services at all, patients who are limited English-proficient (LEP) often do not receive quality health care.

Read More

Brandon Choquette
Brandon Choquette

A Guide To Working With A Medical Interpreter

Healthcare

With the inception of the Affordable Care Act (ACA) in 2014 and the constant pressure on healthcare providers to improve quality while decreasing costs, it is now more important than ever to provide equal care to all patients no matter their race, religion, or national origin. Language access is a hot topic in the healthcare industry, since it is has been proven that the use of professional interpreters for Limited English Proficient (LEP) individuals lowers hospital readmission rates. Lower readmission rates, along with higher quality services for LEP patients, increase HCHAPS

Read More

Annie Pagano
Annie Pagano

Language Services Options for Healthcare Providers

Healthcare, Popular

The number of non-English speakers in the United States is continuing to rise. According to the 2011 Census, over 60 million US residents speak a language other than English at home, and have limited or no proficiency in English. Couple this fact with increased pressure from the Federal Government on healthcare providers to provide equal care to limited English speakers, and it’s obvious that language barriers are a major issue affecting hospitals across the nation.

Read More

Annie Pagano
Annie Pagano

4 Ways to Skyrocket Patient Satisfaction

Healthcare, Popular

The cultural fabric of the United States is changing more rapidly than ever before. As the make-up of the American population continues to change, so do the methods healthcare providers use to raise the bar when it comes to patient satisfaction. If you are reading this article, you are probably aware of the importance of the Hospital Consumer Assessment of Healthcare Providers and Systems Survey, or HCAHPS, and its impact.

Read More

Anthony Toronto
Anthony Toronto

Medical Interpreter Services Lead to Better Care

Healthcare

A research study done at two Massachusetts pediatric emergency rooms found that when Spanish-speaking families have access to a professional interpreter, critical errors like wrong medication doses decrease significantly. But mistakes are twice as likely to happen if the interpreter is a family member, bilingual hospital staff member or other non-professional.

Read More

Annie Pagano
Annie Pagano

Requirements Of Medical Interpreters

Healthcare

 

While medical or healthcare interpreting is a fast-growing segment of our industry, formal educational programs are rare. So what do you as a health care interpreter need to know?

Read More

Annie Pagano
Annie Pagano

The Importance of Communication in Healthcare

Healthcare, Popular

 

One of the best things about working at iTi is the people you meet.  One example of this is Nadesha Mijoba who possesses a wealth of knowledge about interpreting and about training medical interpreters.  She is a leading expert on medical interpretation and has a tremendous commitment for quality of care and a passion for the field.

Read More

Annie Pagano
Annie Pagano

Many Pediatricians Still Not Using Interpreters

Healthcare

 

Reuters published an article entitled “Many Pediatricians Still Not Using Interpreters”. It discusses the fact that almost half of pediatricians in the USA do not use professional interpreters while seeing patients and families with a limited understanding of the English language.

Read More

Annie Pagano
Annie Pagano